Refund policy

Returns

Please send an email to info@squat-or-not.com to inform us about the return reasons, attaching pictures to describe the problem within 7 days. Don't return your products before contacting us. 
Please, remember to provide us the tracking code when the return will be shipped.

Our policy lasts 7 days. If 7 days have gone by since your purchase is been delivered, unfortunately we can’t offer you a refund or exchange.

The first shipping costs are not refundable (also in case of free shipping) and a restocking fee will be withheld from the total refunded.

In case that your return will be exceptionally accepted if the 7 days terms have gone, higher restocking costs will be withheld from the total.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

!!!ALERT!!! 
Please do not refuse the order delivery or send your purchase back to the sender or to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 7 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@squat-or-not.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@squat-or-not.com and send your item to:

Enrico Auletta 
2 Meridian rd 
Building C - Suite 8748 
Eatontown, New Jersey 
Zip code 07724 - 2241

For the UK customers:

Please contact us and we'll provide you our European return address. Thank you!

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:

Enrico Auletta 
2 Meridian rd 
Building C - Suite 8748 
Eatontown, New Jersey 
Zip code 07724 - 2241

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the costs of restocking and shipping will be deducted from your refund, also in case of "free shipping purchase".

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.